سياسة الاستبدال والاسترجاع

At [unPluto], we are committed to providing the best possible quality for our customers in printing business cards, photos, and programming them. And because our products are designed and printed in a customized and special way for each customer, we have formulated this policy to ensure transparency and provide a comfortable shopping experience: 1. No Refunds or Cancellations Due to the nature of customized products (which are printed and programmed specifically for the customer based on their request), the product cannot be returned or refunded after the printing process has started or after receiving the order. 2. Approval Mechanism and Disclaimer for Errors To ensure your complete satisfaction, we always send the "final design" to the customer for review and approval before starting the printing process. We also test and program the smart cards and verify their effectiveness before shipping. Disclaimer: Once the customer approves the final design, they bear full responsibility for the accuracy of all data, numbers, texts, and any spelling or linguistic errors. The store is not responsible for any content errors after receiving the customer's approval for printing. 3. Color Variation (Screen vs. Printing) Please be aware that color shades may vary slightly between the design displayed on mobile screens or smart devices and the printed product in reality, due to differences in color display technologies (RGB vs. CMYK). This slight difference is normal and is not considered a manufacturing defect warranting compensation. 4. Compensation and Reprinting The customer has the right to request a "reprint" of the product and free shipping (without refunding the amount) in the following exceptional cases: - Clear defect in print quality caused by an error on our part (damage or manufacturing defect). - Technical defect in programming the card that prevents it from functioning as agreed. In these cases, the store bears all shipping costs for resending the new order to the customer. 5. Steps and Conditions for Claiming Compensation If you encounter any of the problems mentioned in the previous clause, please follow these steps: - Contact customer service via [WhatsApp number / email] within a maximum of [5 days] from the date of receiving the order. (No compensation requests will be considered after this period). - Attach clear photos or a video showing the printing defect or programming issue. - After reviewing the request and confirming the defect, we will process your request and start reprinting and shipping the product to you as soon as possible.